Shipping policy
Shipping Policy
At Concept 7, we’re committed to getting your festive goodies to you as quickly as possible. Please note that shipping times are estimates and may vary due to circumstances beyond our control.
Order Processing Time
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Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed.
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Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Express Shipping | 2–4 business days | Calculated at checkout |
| International Shipping | 10–20 business days | Calculated at checkout |
Please note: Delivery times are estimates only and may be affected by carrier delays, customs, extreme weather, or other unforeseen events.
Order Tracking
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All shipped orders include a tracking number.
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You can track your package directly through the carrier’s website.
Shipping Limitations
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While we ship worldwide, some remote locations may experience longer delivery times.
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Concept 7 is not responsible for delays caused by carriers, customs, or other third-party issues.
Lost or Damaged Packages
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If your package is lost or arrives damaged, please contact us at info@concept-seven.store within 7 days of delivery. We will assist in filing a claim with the carrier, but cannot guarantee replacement if the carrier cannot recover the package.
Policy Updates
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Outscape Co. reserves the right to update this shipping policy at any time. Changes take effect immediately upon posting.